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Wednesday, November 16 • 2:00pm - 2:50pm
How to Use Mobile to Disrupt Your Industry: Lessons from T-Mobile, Remitly and ReachNow (BMW)

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How has T-Mobile disrupted carriers, ReachNow by BMW disrupted transportation, Remitly disrupted international money transfer, and Apptentive disrupted customer communication? By having a relentless focus on the customer, and using mobile to reach them in new and innovative ways.

This panel will share real-life examples of how to build businesses customers love by getting direct input from customers—at scale. They’ll provide actionable insight into how listening to customers via mobile drives tangible business results by increasing retention, loyalty, and revenue. You'll learn how to build a more customer-centric business by creating and validating a product roadmap led by customers to build a company customers love.

Moderators
avatar for Robi Ganguly (Apptentive)

Robi Ganguly (Apptentive)

CoFounder & CEO, Apptentive
Robi Ganguly is Co-founder and CEO of Apptentive, the leading mobile customer engagement software. He’s led the company from an idea to a venture-backed startup that powers millions of customer conversations every month for thousands of companies around the world including Concur, eBay, eHarmony, Intercontinental Hotels Group, Nordstrom, and Zillow.He's obsessed with "Customer Love”—the belief that every company is in the business of... Read More →

Speakers
avatar for Holly Houser (ReachNow)

Holly Houser (ReachNow)

Market Manager, ReachNow
From bike sharing to car sharing, Holly’s introduction to shared mobility started on two wheels and ended up on four.  A northwest native who’s equally passionate about smart urban design, alternative transportation, and equity issues, she feels privileged to be in a position to help shape the transportation environment in Seattle.  Holly’s background includes nonprofit leadership and project management in both the commercial real estate... Read More →
avatar for Josh Hug (Remitly)

Josh Hug (Remitly)

Chief Product Officer, Remitly
Josh joined Remitly after initially acting as a mentor for the company in the TechStars program. With family living abroad he has experienced the challenge of sending money across borders first-hand. Josh has a history of making beautiful products: most recently as Co-Founder and CEO of Shelfari, a virtual bookshelf which was acquired by Amazon.com in 2008.
avatar for Lisa Hillmann (T-Mobile)

Lisa Hillmann (T-Mobile)

Manager, Digital Adoption & Strategy, T-Mobile
Lisa is the Manager of Digital Adoption and Strategy for T-Mobile, championing digital transformation as an advocate for the customer experience. Lisa’s passion for change comes from a career working across industries as well as the public sector as a consultant and strategist, as well as a lifetime of living and working abroad. Lisa holds an M.B.A from the University of Virginia and a B.A. in International Relations from Claremont McKenna... Read More →


Wednesday November 16, 2016 2:00pm - 2:50pm
#ChaseBasecamp (Impact HUB) 220 2nd Ave S, Seattle, WA 98104

Attendees (240)